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Sympathy card for Cincinnati's M. Hopple
M. Hopple & Co., the stationery shop that in its 27 years expanded from wedding engravings and greeting cards to Web-based designs and colorful gifts, is closing its downtown store, just two years after expanding there.
bizjournals.com  –  Jul 21, 2008 04:00 AM [GMT]  ¦  comment?
Surf shop with a salty name will open close to downtown
Salty's Surf Shack is aiming for an Aug. 12 opening at 210 Iolani Ave., next to the Super Geeks store where Queen Emma and School streets intersect near downtown Honolulu.
bizjournals.com  –  Jul 21, 2008 04:00 AM [GMT]  ¦  comment?
Finding Sources of Innovation
The most innovative companies look for inspiration from a multitude of sources, including employees, customers, and other innovators, according to the consulting firm, Prophet. That was one of the core messages from Prophet's recent 2008 Best Practices Study: The Making of World-Class Innovators. What's the key to creating a culture that drives innovation?
RetailWire.com  –  Jul 18, 2008 2:22 PM [GMT]  ¦  comment?
Sam's Looks Beyond Small Biz Customers
Sam's Club has built its very substantial business by catering to the needs of many much smaller businesses. Costco has built its reputation by satisfying the desires, both mundane and extravagant, of individual consumers. But Sam's has sought for some time to be seen as more individual-friendly without turning its back on its core small business customers. Has Sam's broken through the image that it is a small business store and not "right' for individual consumers?
RetailWire.com  –  Jul 18, 2008 2:22 PM [GMT]  ¦  comment?
Measuring Online Shopper Satisfaction
Online retailers sometimes struggle to know how happy customers are. They don't always get direct feedback, positive or negative, and don't often have time to chase it themselves. Feefo, a UK-based start-up, has set out its stall to address precisely this need, however. What do you think of customer feedback websites as a way for online retailers to gauge customer satisfaction?
RetailWire.com  –  Jul 18, 2008 2:22 PM [GMT]  ¦  comment?
Walmart and Dell to Take On Best Buy's Geeks
Dell has launched a pilot program with Walmart to test an in-home installation and repair service for a wide array of consumer electronics. The service will bring with it immediate comparisons to Best Buy's Geek Squad and Circuit City's Firedog services. Will there be sufficient demand from Walmart's regular customers for the "Solutions Centers by Dell" to justify the program?
RetailWire.com  –  Jul 17, 2008 3:00 PM [GMT]  ¦  comment?
Supply Chain Digest: Order and SKU Velocity Profiling is Key to Picking System Design and Technology
There are a wide range of potential picking system options, from manual, paper-based systems to highly automated approaches. For many companies, the question is: where do you begin? The smart answer for most companies: SKU and order activity profiling. Is SKU and order profiling analysis the key to effective order picking design?
RetailWire.com  –  Jul 17, 2008 2:21 PM [GMT]  ¦  comment?
Consumers Want More/Different Info on Labels
A survey of 1,110 consumers from across the U.S. by Deloitte found that respondents see plenty of room for improvement when it comes to product labeling. Can labeling information on a product give it a competitive edge on the shelf? What information needs to be communicated on food and other product labels that is either not done or not done well?
RetailWire.com  –  Jul 17, 2008 2:21 PM [GMT]  ¦  comment?
Word-of-Mouth: 50 cents a Chat?
Two groups - BzzAgent, a Boston-based WOM agency, and ChatThreads, a Boston research group - have calculated that word-of-mouth conversations for brands are worth around 50 cents each. But nobody seems agree on the right way the measure WOM. The main challenge is measuring the true value of viral media. Do you think word-of-mouth can be measured?
RetailWire.com  –  Jul 16, 2008 1:21 PM [GMT]  ¦  comment?
More Stores Looking for Tenants
The recent announcement that Steve & Barry's was seeking Chapter 11 bankruptcy protection and would close a large number of stores has sent a shiver through shopping center operators. A study by Reis Inc., a real estate analysis firm, found the vacancies at neighborhood and community shopping centers are running at a five year high. Will we begin to see shopping center vacancy rates level off and slowly begin to decrease?
RetailWire.com  –  Jul 16, 2008 1:21 PM [GMT]  ¦  comment?