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Study: Self-Service Transactions to Triple by 2012
A new study from the IHL Group projects that transactions at self-service kiosks in North America will top $607 billion this year and grow to over $1.7 trillion by 2012. Where do you see the greatest opportunities for retailers to use self-serve technology and kiosks to significantly increase customer satisfaction and loyalty?
RetailWire.com  –  Jun 25, 2008 1:21 PM [GMT]  ¦  comment?
Another Setback for In-Store Clinics
A May 7 piece on the Wall Street Journal's website discussed how the bloom was off the walk-in clinic rose in retail stores. Now, comes word that another operator has closed 15 in-store clinics in Wal-Mart stores in Colorado without notifying the retailer. Does news of in-store clinics closing affect consumer perceptions and decrease the likelihood that they will visit one of these facilities?
RetailWire.com  –  Jun 25, 2008 1:21 PM [GMT]  ¦  comment?
Simple Shipping for Small Retailers
RedRoller releases One-Stop Shipping as a SAAS solution....
eWEEK.com  –  Jun 25, 2008 03:42 AM [GMT]  ¦  comment?
Willie Randolph and the Art of Firing
The firing of Willie Randolph by the New York Mets has been widely seen as a colossal human resources disaster. Yet it also provided lessons across corporate America on the right and wrong way to fire someone. What are some common mistakes companies make when firing someone, whether at retail or the corporate level?
RetailWire.com  –  Jun 24, 2008 2:21 PM [GMT]  ¦  comment?
Groups Urge EPA to Reverse Course on Biofuels
A coalition of food and retail industry groups has joined together to send a letter to the U.S. Environmental Protection Agency (EPA) urging it to revise the food-to-fuel mandates included in the Energy Independence and Security Act of 2007. Are there other bio-fuel alternatives that the government and industry could be exploring that would not create a choice between using crops for either food or fuel?
RetailWire.com  –  Jun 24, 2008 2:21 PM [GMT]  ¦  comment?
Amazon.com Invades Staples' Territory
Amazon still has plenty of product categories to conquer and its latest target is the office supplies market. The online giant announced it has launched its own office supplies store (www.amazon.com/officesupplies) with over 500,000 products. Do you see the office supplies business heading more to the online channel and, as such, does Amazon represent a true threat to the market share of companies including Staples and Office Depot?
RetailWire.com  –  Jun 24, 2008 1:21 PM [GMT]  ¦  comment?
Worldwide Assurance buys building at Offices on Park Avenue for $6.6M
A recently completed 17,000-square-foot office building at the Offices on Park Avenue in Falls Church traded hands to the Worldwide Assurance for Employees of Public Agencies for $6.6 million.
bizjournals.com  –  Jun 23, 2008 6:40 PM [GMT]  ¦  comment?
Supply Chain Digest: Companies Pulling Out All Guns to Thwart Counterfeit Goods
The International Anti-Counterfeiting Coalition estimates that the level of counterfeiting has grown more than 10,000 percent over the past two decades, spurred on by globalization and rising economies among developing nations, which fuels demand. Just how bad is the counterfeiting problem? Is it beyond the scope of most companies to really deal with it?
RetailWire.com  –  Jun 23, 2008 2:21 PM [GMT]  ¦  comment?
Retailers Try to Control Overseas Manufacturers
For the past few years, retailers in the U.S. and Europe have reassured consumers about their overseas manufacturers' working conditions and have particularly emphasized steps taken to eliminate child labor. Following an investigation for a BBC television program, however, one of Britain's lowest priced fashion retailers, Primark, has dropped three of its Indian suppliers for sub-contracting embroidery work to companies using child labor. Do you think the retail industry is doing an adequate job looking after its outsourced workers?
RetailWire.com  –  Jun 23, 2008 2:21 PM [GMT]  ¦  comment?
Offline Still Driving Direct Marketing Campaigns
According to a survey from the Direct Marketing Association, five out of the top six shares of direct marketing budgets go to offline media like direct mail, catalog, direct response TV and radio, events and telephone. E-mail was the only digital medium to break into the top five, coming in second with 11.3 percent of the budget. Which offline direct marketing media will become more valuable for retail and consumer brands in the future?
RetailWire.com  –  Jun 23, 2008 2:21 PM [GMT]  ¦  comment?