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Opinion:Bill Gates shows CEOs how to waste research money
Mike Elgan writes: '' Microsoft Chairman Bill Gates showed off a Microsoft Research project at his annual CEO Summit today called TouchWall. The prototype is designed to demonstrate how inexpensive hardware could turn a large surface -- in this case a 6 x 4 foot screen -- into a dynamic touch display. So while Microsoft is investing millions in hardware it will never sell, where's the multi-touch version of Windows? Where's the fix for Vista? The Gates demonstration shows what previous demonstrations by Jeff Han and others have shown, which is that the next great leap in PC user interface design will have multitouch, gestures and physics like the Apple iPhone. Read all about that great leap here. These demos also show that there are many different ways to put together hardware that enables this next-generation user interface.''
N4G.com  –  23 hours, 18 minutes ago  ¦  comment?
found in Technology: Video Games
Apple's largest U.S. store highlights growth strategy
BOSTON (Reuters) - Apple Inc unveiled its largest U.S. store on Wednesday, a glass-facade building sheathed in steel that a senior company official said reflects Apple's plans to expand retail ventures at home and abroad.
Reuters  –  May 15, 2008 12:38 AM [GMT]  ¦  comment?
found in Technology
Apple Shows off New Flagship Boston Store
Apple has big plans for its latest retail store and its first in downtown Boston--literally. The new brick-and-mortar outlet...
PC World  –  May 14, 2008 11:55 PM [GMT]  ¦  comment?
found in Technology
How Apple is changing DRM
When Apple approached record companies about selling their music digitally five years ago, they "were extremely cautious and required Apple to protect their music from being illegally copied", according to Steve Jobs's recollection of the process. That meant using digital rights management (DRM) - a software wrapper - to protect songs from unlimited copying. Jobs says it is crucial to the contract: "If our DRM system is compromised and their music becomes playable on unauthorized devices, we have only a small number of weeks to fix the problem or they can withdraw their entire music catalog from our iTunes store." But what's the real effect of DRM? Last year, EMI began offering songs without it on iTunes. "The industry has finally been able to get some hard data about how removing DRM restrictions from legitimately purchased tracks affects piracy," says Bill Rosenplatt, DRM specialist and president of GiantSteps Media Technology Strategies. "The statistics show that there's no effect on piracy." No effect. The assertion is remarkable. If DRM does not in fact discourage piracy, then it is merely a nuisance for the user. Now the Guardian understands that most download stores will remove DRM on permanent music downloads. "We are going to be selling non-DRM music from the summer", says Dave Elston, HMV's digital content manager, adding that it would solve "obvious interoperability issues" - primarily compatibility with Apple's iPod. Amazon has announced that its DRM-free MP3 download store, already online in the US, will be rolled out internationally later this year. Napster in the US is moving to MP3 for non-subscription downloads, and sources close to the company implied that the UK service will follow suit. And Apple offers DRM-free downloads for an increasing number of tracks. Ironically, the music companies are now abandoning DRM because it worked too well. Apple wouldn't license its version to rivals - so the best-selling iPod drove the iTunes store to its present position, where it is the third-largest music retailer in any form in the US. Rosenblatt says that record labels "have been desperate to find a viable competitor to Apple and iTunes". Industry sources suggest that Apple's iTunes store has more than 70% of the UK download market, and growing. "The record companies don't like dealing with Apple, because Apple is in a position where it can dictate the economic terms and dictate the business models," says Rosenblatt. "What's going to draw people away from iTunes? One answer is to get rid of DRM." Licences revoked In the meantime, some early adopters are suffering the consequences of DRM's failure. Last month, former customers of Microsoft's defunct MSN Music store in the US received an unwelcome email. "As of August 31, 2008, we will no longer be able to support the retrieval of licence keys for the songs you purchased from MSN Music or the authorization of additional computers," it said. So what does that mean? Protected music files are encrypted and locked with a key. To play the file, the media player must acquire a digital licence that is specific to the PC or portable device on which it is played. The licence may permit music to be copied to other computers or devices, but each device must be individually authorised by an online licence server. Without such a server, former customers of MSN Music will not be able to play their DRM-protected music on any new PCs or portable players that they buy. The problem is worse than it first appears, since a "new" device may actually be your existing PC. Some users habitually reinstall Windows to keep it running sweetly, but doing so removes its authorisation; even adding or changing a hardware component can also break the DRM, as Microsoft notes matter-of-factly in a support article. Worse still, the DRM component in Windows can get corrupted for no apparent reason. This is a common problem for users installing the BBC's iPlayer software, for example, which also uses Microsoft DRM. The fix, described in detail on the iPlayer support pages, involves deleting all the files in the hidden DRM folder within Windows. A side effect is that existing licences are destroyed - so existing DRM-protected files could well no longer play. In other words, there are multiple scenarios in which customers who have bought music, supposedly for a lifetime, may need to re-authorise their purchases. If the licence server has been turned off, the music will never, ever play again. What if you back up your licences? This used to be possible through Windows Media Player. But Microsoft removed the option from version 11, introduced for Windows Vista. Microsoft's Adam Anderson told us that licence backup did not work properly anyway. Getting your backup "The ability to back up content was not granted by every service, leading to user confusion and frustration," he says. "Third-party digital content service providers are best positioned to meet the backup and restoration needs of their customers." So the trail leads back to the licence server - which Microsoft is turning off for its customers. Why is it doing that? According to Rob Bennett, who wrote the shock email, it was too complicated to support. "Every time there is an OS upgrade, you saw support issues. People would call in because they couldn't download licences. We had to write new code, new configurations each time," he told CNet. There are a few mitigating factors. One is that purchased downloads usually include the right to burn CDs - thus removing the DRM, and allowing proper backup. Though it's not quite perfect: most download formats are compressed. The CD will sound the same as the download - but if it is ripped back to a PC in a lossy format (such as MP3), the recompressed file will not sound as good. Customers outside the US are not directly affected by Microsoft's move. Although several download services in the UK use Microsoft DRM - including MSN Music (which is run by Nokia), Napster and HMV - these stores have their own licence servers. Still, if Microsoft itself has done this, and if DRM for this type of purchase is on the way out, then customers with an investment in downloaded music should be cautious. Best burn them to CD, just in case. Some, however, won't let you. Subscription services such as Napster To Go, which gives temporary access to around 5m songs, will keep using DRM. But so far the subscription concept has not taken off. Yet Rosenblatt thinks that subscriptions may turn out to be Apple's answer to the DRM-free competition - because it has already laid the groundwork with films which expire a certain length of time after being downloaded or watched. "You can now rent a movie on your iPod. The functionality on the iPod that enables that to happen is part of the functionality that you would need to support music subscription services," Rosenblatt says. Same old problems And that could mean the record labels will face the same problem all over again. Just as they remove DRM from their products, Apple would re-impose it. Apple customers with a subscription would probably never buy from third-party services, even while the likes of Amazon could undercut iTunes and be iPod-compatible. Mark Mulligan, digital music analyst at Jupiter Research, also expects Apple to change its approach. "It's highly likely Apple will get into the next-generation service game. That could be Apple selling iPods preinstalled with unlimited access to music, or with a bundle to a subscription offering," he says. Mulligan sees the market evolving into multiple tiers. At the top end, a minority will be willing to pay a premium for the best quality, DRM-free downloads. The middle tier will be "subsidised offerings like Nokia's Comes With Music, where you buy a device and the cost of the music is included subsidised"; while at the bottom will be advertising-supported services such as Qtrax, SpiralFrog and We7, where free music is paid for by embedded advertising. That would leave Apple with the top-end iTunes downloads and a subscription business. But would Jobs back it? In January 2007, Reuters asked him if Apple would do so. "Never say never, but customers don't seem to be interested in it," Jobs said. "The subscription model has failed so far." Which hardly rules it out forever. DRM might not stop pirates, but it does rivals. And in business, the latter can be a greater threat than the former.
The Guardian  –  May 14, 2008 11:43 PM [GMT]  ¦  comment?
found in Technology
Piracy growing as fewer fans buy downloads
Record labels are losing their battle with digital piracy as the number of people who regularly download songs legally falls back, research will claim today. In the wake of innovative attempts from the likes of Radiohead and Coldplay to develop new marketing and distribution methods, record labels are being urged to overhaul their business models if they want to survive. The music industry had been hoping that an upsurge in legal download sales from sites like Apple's iTunes music store would start to compensate for the effects of online and offline piracy and falling CD sales. But figures due to be unveiled today by research group The Leading Question will show the number of music fans regularly buying downloads falling from 16% in 2006 to 14% in 2007. They also show that, on average, music fans pay for just 3.32 single track downloads per month. While 28% of music fans have paid to download music from a legal download store such as iTunes or 7 Digital, just as many have tried downloading from an illegal filesharing site. Tellingly, 22% have carried on sharing files illegally, but only 14% have continued to download tracks from legal sites. "Many UK music fans are telling us they are dissatisfied with the current legal, paid-for digital music experience," said Tim Walker, managing director of The Leading Question. "They might buy a few tracks from iTunes when they get a new iPod for Christmas, but few go on to become regular paying downloaders." Leading music labels have been undergoing a huge structural shift since Napster in its early days made digital piracy a mainstream activity. The BPI, which represents the British music industry, said download sales grew by more than 42% in the first four months of the year, but that "the digital music business doesn't begin or end with iTunes". Over the past two years it has modified its stance on file-sharing, focusing on reaching an agreement with ISPs to block persistent offenders, rather than suing individual uploaders.
The Guardian  –  May 14, 2008 11:43 PM [GMT]  ¦  comment?
found in Technology
Thanks, Microsoft Word, for all the (muscle) memories
The other day I met a friend on the train who was revelling in his bought-for-work super-tiny Sony Vaio laptop. He was delighted with it, except for one thing. "I HATE Vista," he said. Which he acknowledged was ironic, since he helped with its launch last year. But, he explained, there's a difference between helping launch the thing and using it day in, day out, as he did. So what was bugging him, I asked? Was User Account Control, aka UAC, the facility that's meant to save you from your foolish self, bugging him by popping up too often? It turned out that what was really annoying him wasn't Vista itself, but Office 2007, and in particular the changes that have been made to Word in there. "I've got years of experience with Word," he said. "I know what keys to press to make things happen. But now I press them and something completely different happens." This, of course, is the curse of muscle memory - a far more important element of software than many designers realise. If you don't use keyboard shortcuts, then you're wasting precious hours every week (if not day) fiddling with the mouse, moving around the screen when you could just press a couple of keys, which is at least 10 times faster. When you discover keyboard shortcuts, you enter the realm of the power user, able to get things done at top speed. But you're also at the mercy of any inconsistent design between programs, and of any changes to shortcuts in a program. Sure, some people never learn shortcuts; the mouse is always there, but shortcuts must be hunted out. But once you discover them, you build up a library of movement, just like learning to walk or run as a child. My whole computer usage is a collection of muscle memories: I can type blindfolded because I've got used to where the keys are on the keyboard. When it comes to word processing, as Bill Bumgarner of Apple points out on his blog, doing it at speed "is a tremendously intimate bit of interaction between you and the editing software. It is inherently a keyboard-driven task and a very complex task, at that, given the myriad of syntax rules and gestural editing possibilities." Muscle memory, because it's unconscious, is what keeps us fluid. It makes computers something you manipulate, instead of a problem. Which is why it's surprising that Word 2007 should rip up so much of that for my friend. I'm sure that there are ways to tweak it - Darren Strange, the UK head of Office, is bound to get in touch - but my friend's no fool; he just doesn't have time to fiddle around finding those tweaks and he doesn't want to ditch all that muscle memory. Like everyone else, he wants the software to mould itself around him, just as he has moulded himself to it - a symbiotic relationship. In Office 2007, Microsoft seems to have broken that relationship; it's as though sharks decided they didn't like pilot fish, or crocodiles began eating teeth-cleaning plovers. Microsoft may rationalise its changes, but symbiosis is vulnerable to change by either side. Plovers can find other sources of insects; pilot fish can find other swimmers. We don't know how many symbiotic relationships have broken down in history, because they don't leave any trace; all we see are those which exist now. There might be the tiniest evolutionary gap opening up for Open Office - whose 3.0 version went into beta last week: if it copies the keyboard shortcuts of the previous versions of its Microsoft counterparts, it could open up a new niche for itself.
The Guardian  –  May 14, 2008 11:43 PM [GMT]  ¦  comment?
found in Technology
O2-Apple Announcement Spurs iPhone 3G Rumors
Telefonica's O2 and Apple will be making a joint announcement in the "coming weeks", prompting speculation that the U.S. firm is set to announce a new third-generation model of its iPhone.
PC Magazine  –  May 14, 2008 10:57 PM [GMT]  ¦  comment?
found in Technology: Computer
Disappearing Bees Worry Apple Growers
As spring flowers begin to bloom, attention is focusing again on the mystery surrounding the disappearance of honey bees.
WCAX-TV  –  May 14, 2008 10:32 PM [GMT]  ¦  comment?
found in Local: Vermont: Burlington
Report: Time Capsule Sales Strong, Not Hurting AirPort
Market research firm NPD Group reported that two of Apple's products have hit the top of their respective categories for U.S...
PC World  –  May 14, 2008 9:55 PM [GMT]  ¦  comment?
found in Technology
Steve Jobs Keynote Heightens Expectations for 3G iPhone
NewsFactor - Apple's announcement Tuesday that CEO Steve Jobs will keynote the company's Worldwide Developers Conference is fueling speculation that Apple will announce a 3G version of the iPhone. Jobs will speak on Monday, June 9, at 10 a.m. The conference runs June 9-13 in San Francisco.
Yahoo!  –  May 14, 2008 8:41 PM [GMT]  ¦  comment?
found in Technology